When will I receive the kickstarter rewards?
Currently, production is estimated to begin in April 2024 and shipping to begin in June 2024. Any changes to the timeline will immediately be updated via Kickstarter Updates and you’ll automatically be notified by email. Production will begin as soon as we can get a head count on how many pins to order. To help speed up the process, complete your survey as soon as possible!
Last updated: March 22, 2024 23:03
I forgot to add something during my pledge, can I change it?
No worries! Any add-ons that you failed to add during your pledge, you can include it during your Backerkit survey. You will be charged for those add-ons through Backerkit. No extra shipping cost is needed for these add-ons.
Last updated: March 22, 2024 23:05
Can I change my address?
You can always access your survey/pledge on Backerkit and change your address at any time. However, as we head closer towards the shipping stage, all addresses and orders will be locked in and no more changes can be made. You will receive a 48 hr. notice beforehand notifying you of the lock in.
Last updated: March 22, 2024 23:07
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.